Receptionist/Treatment Coordinator

Pay: $20.00 - $27.00 per hour

Job description:

Job Opportunity: Dental Office Receptionist/Treatment Coordinator

Location: [Alhambra, CA]

Type: Full-Time or Part-Time in evening hours on weekdays.

Overview

Join our patient-focused dental practice as a key team member! We are seeking an enthusiastic and highly organized Dental Office Receptionist/Treatment Coordinator to be the welcoming face and voice of our office. This role is crucial for ensuring smooth operations and providing exceptional service to our diverse patient base, including our Mandarin-speaking community.

Essential Requirement

Ability to communicate clearly and effectively with patients, both in person and over the phone. Bilingual are preferred but not required.
Responsibilities

Patient Coordination: Schedule and confirm patient appointments, manage the appointment book, and ensure the daily schedule flows efficiently.
Check-In/Check-Out: Greet patients warmly, process new patient paperwork, verify insurance eligibility, and collect co-pays/payments.
Communication: Answer and manage incoming calls, respond to emails, and relay messages accurately between patients and clinical staff.
Administrative Support: Maintain patient records with strict adherence to privacy regulations (HIPAA), manage office supplies, and keep the reception area tidy.
Patient Experience: Act as a resource for patient questions regarding appointments, office policies, and basic treatment processes.
Ideal Candidate Profile

Customer Service Excellence (Preferred): Proven background in a customer-facing role (retail, hospitality, or administrative) with a strong commitment to providing friendly and professional service.
Exceptional Communication Skills: Excellent telephone etiquette and the ability to handle multiple tasks calmly and effectively.
Highly Organized: Strong attention to detail and ability to accurately process administrative tasks.
Tech Savvy: Comfortable using computer scheduling systems (experience with dental software is a plus, but not required).
Qualifications

No dental experience? No problem. While industry experience is highly preferred, we care most about your attitude, communication skills, and willingness to learn. If you have a background in hospitality, retail, or general customer service and love working with people, we will train you on the clinical and dental software side of things!
If you have prior experience in the dental field or hold any industry-related certifications, please explicitly notate this in your application or cover letter. We review all submissions, but applications highlighting dental backgrounds or certifications will be prioritized for interviews.
Why You’ll Love Working With Us

We believe in supporting our staff just as much as we support our patients. We provide a supportive team culture, thoroughly structured training to set you up for success, and opportunities for long-term career growth within the dental field.

Job Types: Full-time, Part-time

Benefits:

401(k) matching
Dental insurance
Flextime
Health insurance
On-the-job training
Opportunities for advancement
Paid sick time
Work Location: In person