Office Manager

We are a private practice seeking a skilled and motivated Dental Office Manager to lead our front office operations and support the overall success of our team. The ideal candidate is professional, compassionate, and experienced in creating a warm, patient-centered environment while ensuring the office runs efficiently.

Required Experience & Qualifications
Minimum 5 years of experience in dentistry (required)
At least 2 years in an Assistant Manager or Manager role within a dental practice
Proficient with Open Dental software
Strong understanding of treatment planning, basic insurance processes, and dental terminology
Excellent leadership, communication, and problem-solving skills
Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism
Strong understanding of HIPAA compliance and patient confidentiality

Key Responsibilities
Practice Management & Leadership
Oversee day-to-day operations of a private, family-oriented practice, ensuring efficient patient flow and a welcoming atmosphere
Lead, train, and support front office staff, fostering a positive and collaborative team culture
Manage staff schedules, coordinate workflow, and uphold high quality and customer service standards

Patient Relations & Case Acceptance
Present treatment plans clearly and confidently to patients
Manage and track case acceptance, ensuring patients understand recommended care and financial options
Oversee follow-up systems, pending treatment plans, and recall to support patient retention

Financial & Administrative Duties
Provide oversight for outsourced insurance verification and outsourced insurance billing teams
Ensure accuracy and timely completion of tasks performed by outsourced partners
Review claims aging, follow up as needed, and communicate discrepancies
Oversee Accounts Receivable (AR) management, focusing on patient portions, overdue balances, and collections
Maintain organized financial documentation and assist the practice owner with reporting

Operational Efficiency
Ensure proper documentation, accurate data entry, and adherence to established office protocols
Collaborate with clinical staff to maintain a seamless and efficient workflow
Maintain compliance with all workplace, legal, and safety standards