Front Office / Dental Receptionist

Job Title: Front Office / Dental Receptionist
Location: Pilsen, Chicago, IL
Position Type: 5 days/week – Tuesday - Saturday
Date: begins immediately

We are a friendly, growing dental office that sees children and adults. We are seeking an experienced and dependable Front Office-Receptionist / Insurance Coordinator with strong phone skills and solid knowledge of dental insurance and claims submission. This role is a key position in creating a great first impression for our patients and keeping the front office running smoothly.

Responsibilities:
Patient & Front Desk Duties
• Answer incoming calls promptly and professionally
• Schedule and confirm patient appointments
• Greet patients and manage check-in / check-out
• Collect co-pays, deductibles, and payments at time of service
• Review and update patient demographic and insurance information
• Manage daily schedule flow and assist with last-minute changes
• Update forms and receive signatures where needed

Insurance & Billing Support
• Verify dental insurance benefits and eligibility
• Submit dental claims electronically and follow up on unpaid or rejected claims
• Review EOBs and post insurance payments
• Assist patients with insurance questions and treatment estimates
• Help prepare and explain pre-authorizations when needed

Administrative & Office Support
• Maintain organized patient charts and digital records
• Scan and upload documents into the practice management system
• Manage voicemail, emails, and referral correspondence
• Assist with daily reports and basic front-office reconciliation
• Communicate clearly with clinical staff regarding schedules, authorizations, and patient needs

Qualifications
• Experience with OpenDental patient management system
• Prior experience in a dental front office or dental administrative role required
• Working knowledge of dental insurance plans (PPO experience required)
• Experience submitting and tracking dental insurance claims
• Strong phone etiquette and customer service skills
• Comfortable working in a fast-paced environment
• Reliable, organized, and detail-oriented
• Ability to communicate clearly with patients and staff
• Bilingual in spoken English and Spanish (required).
• Mandarin-speaking is a plus.

Competitive pay based on experience.

To apply:
Please send your resume and a short summary of your dental front office and insurance experience.

Practice types:
General
Pedodontics
Multi doctor
PPO
Private