Dental Front Desk/Treatment Coordinator

Join our dynamic dental team as a Dental Front Desk and Treatment Plan Coordinator, where your energy and organizational skills will be the heartbeat of our patient experience! In this vital role, you’ll serve as the friendly face at the front desk, managing patient check-ins, scheduling appointments, verifying insurance, and coordinating treatment plans with precision and enthusiasm. Your proactive approach will ensure smooth office operations while delivering exceptional service to every patient. This paid position offers an exciting opportunity to grow your career in a fast-paced, supportive dental environment committed to excellence and compassionate care.
Responsibilities
Greet patients warmly, answer multi-line phone systems with professionalism, and manage appointment scheduling using dental practice management software.
Verify insurance coverage and copays.
Review and update patient records accurately within Electronic Health Record (EHR) systems including compatible platforms, ensuring compliance with HIPAA regulations.
Coordinate treatment plans by explaining procedures, discussing financial options, and facilitating patient understanding of care plans aligned with dental terminology and coding standards.
Manage documentation review for accuracy and completeness.
Maintain a clean, organized front office environment by filing Dental records, managing office supplies, and supporting overall office management duties.
Provide exceptional patient service by demonstrating excellent phone etiquette, handling inquiries promptly, and ensuring a welcoming atmosphere for all visitors.
Skills
Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and health information management practices.
Proficiency with dental practice management software such as Eaglesoft or Dentrix.
Experience in insurance verification, dental billing, and documentation review within a healthcare setting.
Exceptional customer service skills with a professional phone etiquette; bilingual abilities are a plus to serve diverse patient populations.
Prior clinic or dental office experience combined with strong organizational skills in dental administrative support or office management roles.
Knowledge of HIPAA compliance standards to ensure patient confidentiality and secure handling of health information. Join us in creating a positive impact on patients’ lives through efficient office operations and compassionate care! This role is perfect for motivated individuals eager to advance their career in dental healthcare administration while providing top-tier service in a vibrant team environment.

Practice types:
General
Orthodontics
PPO
Private