Experienced Bilingual Patient Care Coordinator

Position: Patient Care Coordinator
Full Time:
Monday–Thursday: 7:45 AM – 5:00 PM
Friday: 9:00 AM – 2:00 PM

About the Role
Artaza Dental is seeking a skilled, bilingual, and enthusiastic Treatment Coordinator to join our close knit team! We are a small private practice with a warm, family style culture, and we pride ourselves on creating a supportive and welcoming environment for both patients and staff. Because we also serve a large Spanish speaking patient community, bilingual fluency in English and Spanish is essential for this role.

Our Treatment Plan Coordinator plays a key role in ensuring the practice operates with continuous efficiency. You will be the financial expert of the office—helping patients understand how their insurance, financial options, and clinical needs all connect. Responsibilities include presenting accurate treatment plans, scheduling necessary appointments, ensuring patients clearly understand their associated costs, and collecting payment from the patient and the insurance company. You will also manage checkout procedures, schedule follow up visits, and complete end of day tasks. This position will work closely with our patient care coordinator and clinical team to ensure smooth communication and an exceptional patient experience. A history in dental billing and insurance is a crucial component to succeed in this position.

A top performing Treatment Coordinator truly serves as the backbone of our practice’s success and can do so confidently without continuous management. We value positivity, strong communication skills, and a genuine passion for helping others. If you’re looking for a rewarding role in a collaborative and friendly setting, we’d love to meet you!

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Qualifications
• High school diploma or GED equivalent
• Full comprehension of Dental Procedures and Nomenclature (CDT)
• At least 2 years of experience completing insurance verifications
• At least 2 years of experience in presenting treatment plans
• Bilingual fluency in English and Spanish
• Strong understanding of dental office operations and terminology
• Proficiency in Eaglesoft, Microsoft Office, and email communication
• Expertise in insurance breakdowns and claims processing
• Experience with dental financial plans
• High standards of integrity and confidentiality
• Excellent customer service and problem-solving skills
• Detail-oriented with strong knowledge of insurance processes
• Excellent punctuality and attendance

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Responsibilities
• Full comprehension of Dental Procedures and Nomenclature (CDT)
• Present treatment plans and financial options clearly and compassionately
• Manage insurance verification, submission, and follow-up for timely payments
• Appeal claims submitted on time
• Answer incoming calls, including new patients and emergencies
• Build trusting relationships with new and existing patients
• Track pending and incomplete treatments for re-care
• Review treatment plans and practice policies with patients
• Support the practice in meeting production and dental care goals
• Schedule appointments efficiently and accurately
• Request records from specialists to prepare for dental procedures
• Demonstrate knowledge of case acceptance, budgeting, and insurance
• Conduct follow-up calls with patients
• Maintain secure and compliant patient records in accordance with privacy and HIPAA regulations
• Foster positive relationships with staff, doctors, and patients
• Perform additional duties as needed to support office success
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What We Offer:
• Competitive hourly pay: $22–$25 per hour+
• Daily production bonus when office goals are met
• Paid time off and sick days (PTO)
• Continuing education stipend for professional growth
• On-the-Job training
• Friendly, positive workplace supported by state-of-the-art technology
• Staff dental benefits; discounts on office dental products
• Free parking
• Growth opportunities

Join our dedicated team and elevate your career in a supportive, growth-driven practice!

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Practice types:
General
Pedodontics
Periodontics
Oral surgery
Prosthodontics
Multi-specialty
Single doctor
PPO
Private
Endodontics