Dental Office Front Desk

Dental Front Office Receptionist
Job description

As the first point of contact for our patients, you play a key role in creating a warm and welcoming experience. We’re looking for someone who brings a positive attitude, professionalism, and genuine care to every interaction. If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing exceptional service, you’ll be a great fit for our team. Your contribution will not only support daily operations but also help ensure our patients feel valued and at ease from the moment they walk in.

Duties and Responsibilities
• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients’ visits to determine coverage and benefit limits and link insurance in Open Dental, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities
• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology preferred.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as Open Dental preferred.
• Strong organizational skills with the ability to multi-task.
Qualifications (Experience, Education, Licensure, Certification)
• Previous insurance and/or dental office experience preferred.
• Previous experience with dental experience or other specialty practices preferred.
Working Conditions
Receptionists work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.
Job Type: Full-time
Benefits:
• Dental insurance
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
Experience:
• Dental receptionist: 3 year (Preferred)
Work Location: One location
Job Type: Full-time
Benefits:
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• No weekends
Experience:
• Dental: 3 years (Required)
Language:
• English Required / Spanish (Preferred)

At Aurora Dental, we’re more than just a dental practice; we’re a team driven by compassion, integrity, and a genuine commitment to transforming lives through exceptional care. With multiple locations across Florida, our mission is simple: to provide high-quality, patient-centered dental services in a welcoming, supportive environment that empowers both patients and team members alike.

We believe that great dentistry starts with great people. That’s why we invest in our staff, offering growth opportunities, mentorship, and the chance to work alongside passionate professionals who treat each other like family. Our offices are equipped with modern technology and follow streamlined systems that allow our team to focus on what matters most, delivering outstanding care and creating meaningful connections with patients.

As a team member at Aurora Dental, you’ll be part of a dynamic, growing organization that values your voice, celebrates your achievements, and supports your professional journey. Whether you're just starting out or looking to take your dental career to the next level, Aurora Dental offers a place where you can truly make a difference.

Disposable gowns, Latex gloves, Regular masks