Office Coordinator

The Office Coordinator is primarily responsible for treatment plan presentation, insurance coordination, and financial communication with patients. This role plays a critical part in case acceptance, revenue growth, and creating a clear, confident experience for patients.
The ideal candidate is detail-oriented, financially savvy, confident in patient conversations, and highly organized.

Key Responsibilities:
-Treatment Planning & Case Acceptance (Primary Focus)
-Present treatment plans clearly and confidently to patients
-Review clinical recommendations and ensure patient understanding
-Discuss fees, financing options, and payment arrangements
-Support case acceptance and follow up on pending treatment
-Coordinate large cases and phased treatment plans

Insurance Coordination:
-Verify insurance benefits accurately
-Submit and track insurance claims
-Review EOBs and ensure proper posting
-Communicate patient portions and resolve insurance discrepancies
-Understand PPO, out-of-network, and fee-for-service structures

Scheduling & Production Support:
-Coordinate treatment scheduling to align with production goals
-Prioritize high-value and comprehensive cases
-Help maintain a productive and organized schedule
-Administrative & Communication Support
-Maintain accurate documentation in practice management software
-Communicate professionally with patients and team members
-Assist with reporting related to production and collections
-Ensure compliance and confidentiality

Qualifications
-2+ years dental front office or treatment coordination experience
-Strong understanding of dental insurance and coding
-Confident communication and financial presentation skills
-Detail-oriented with strong organizational ability
-Experience with practice management Dentrix software

What We’re Looking For:
-Someone who understands that clear communication, strong case presentation, and accurate -insurance coordination are essential to practice growth and patient trust.
-If you are confident discussing treatment, skilled with insurance, and motivated to support practice growth, we encourage you to apply and become an integral part of our team.