Front office coordinator

Dental Front Office Coordinator – Full Time
Private General Dental Practice | Santa Rosa, CA

Job Type: Full-Time
Schedule: Tuesday–Friday, 8:00 AM–5:00 PM, with occasional Mondays
Pay: $24–$30 per hour, depending on experience

About Our Practice

We are a privately owned general dental practice in Santa Rosa. Many of our patients have been with us for years, and they trust us with their family's smiles. That kind of loyalty comes from a team that genuinely cares: we're a friendly, close-knit group that supports each other, communicates openly, and takes pride in making every patient feel welcome.

We are looking for an experienced, dependable, and motivated front office coordinator to join our team. The ideal candidate is organized, detail-oriented, confident discussing treatment costs and insurance benefits, and takes ownership of their responsibilities.

Key Responsibilities

- Greet patients and provide a welcoming, professional experience.
- Manage patient scheduling, confirmations, and cancellations to maintain a productive schedule.
- Present treatment plans, explain estimated insurance benefits, and help patients schedule recommended treatment.
- Review patient financial responsibilities and collect payments at the time of service.
- Verify dental insurance eligibility and benefits, submit claims, and follow up on outstanding claims.
- Monitor unscheduled treatment and overdue patients, and proactively contact patients to schedule appointments.
- Maintain accurate patient records, financial information, and daily reports.
- Work closely with the office manager, dentist, and clinical team to ensure efficient daily operations.

Qualifications

Required:
- At least 1 year of dental front office experience.
- Strong communication, organizational, and multitasking skills.
- Comfortable discussing treatment costs, insurance estimates, and collecting patient payments.
- Professional, dependable, and detail-oriented.
- A team player who is positive, communicative, and thrives in a collaborative environment.

Preferred:
- Experience with Eaglesoft dental software.
- Knowledge of dental insurance, PPO plans, claims, and billing.
- Experience with treatment coordination and case acceptance.
- Experience managing patient recall and unscheduled treatment.

What We Offer

- $24–$30/hr based on experience, plus a 4-day work week (Tue–Fri)
- Paid vacation, sick leave, and paid holidays
- Employee dental benefits
- 401(k) benefit
- Uniform allowance
- potential advancement

If you are an experienced dental front office professional who takes pride in excellent patient service, organization, and teamwork, we would love to hear from you.

Please submit your resume to tongliudmd@gmail.com and a brief introduction describing your dental front office experience.