Dental Front Office Assistant

Dental Front Office Assistant

The Front Office Assistant will be responsible for all aspects of the front office which includes patient care. They will manage the schedule for practice efficiency and follow established scheduling procedures. Building rapport, establishing trust, and educating patients on the benefits of their treatment are paramount to the success of this position. Presenting treatment fees, insurance benefits and following up with all patients are an essential part of the job.

RESPONSIBILITIES

Schedule patient appointments
Follow scripts for patient interactions.
Greet patients in a friendly and warm manner.
Answer phone calls professionally by offering outstanding customer service.
Reschedule missed appointments, handle schedule changes or any other issues related to the schedule.
Verify that all new patient records have been received prior to the appointment.
Present financial options and make all financial arrangements per practice guidelines.
Ensure payments are collected and posted at the time of service.
Submit all insurance claims.
Follow-up on outstanding insurance claims & patient accounts.
Respond effectively to insurance questions and concerns.
REQUIREMENTS

2-10+ years’ front office dental experience
Experience processing insurance including claims, verifications and denials; knowledge of codes
Experience analyzing month revenue including accounts receivables
Experience utilizing dental software, preferably Dentrix.
Experience with Care Credit preferred
Dental Assistant experience is a plus
Knowledge of tooth numbers and tooth surfaces is a plus
Microsoft Word and Excel.
Exceptional interpersonal skills with patients and other staff members, on the telephone and in person.
Professional attitude and appearance.
Ability to speak, understand, and write fluent English.
Ability to work with interruptions and manage multiple priorities.
Effective and efficient while working unsupervised.
Hours are Tues, Wed & Friday 9-7:30pm, Thursday 11-6:30pm, and one Saturday per month.

Hourly rate is $28-$40.

Employee Benefits: PTO for sick/vacation/holidays, & 401K.

Join us as a Dental Front Office Assistant and become a key player in delivering exceptional patient experiences. Your enthusiasm combined with your organizational expertise will help us provide top-quality dental care while fostering a welcoming environment for all patients. Join a supportive team dedicated to excellence!

EOE