Front Office Ortho and Treatment Coordinator

About Us:
Musso Family Dental is a patient-centered practice dedicated to excellence in dental care, including advanced orthodontic and airway treatment. We take pride in delivering exceptional service in a compassionate and welcoming environment. We're looking for a motivated, detail-oriented, and friendly individual to join our growing team as an Orthodontic and Treatment Coordinator.

Job Summary:
As our Orthodontic and Front Office Treatment Coordinator. You will play a key role in patient communication, treatment presentation, education, and schedule optimization. Your organizational skills and warm personality will help keep our schedule full and our patients informed and engaged.

Key Responsibilities:

Answer phone calls, respond to inquiries, and schedule new and existing patient appointments.

Present treatment plans to patients clearly and confidently, including discussing financial options and insurance (if applicable).

Track and follow up with patients to ensure they are scheduled for treatment and remain on track with their care.

Assist with internal marketing efforts and patient communication to promote treatment acceptance and schedule efficiency.

Collaborate with the clinical team to ensure accurate documentation and patient record updates.

Maintain a positive, professional, and empathetic approach to patient interactions at all times.

Qualifications:

Previous experience in a dental, orthodontic, or healthcare setting preferred

Strong communication and interpersonal skills

Confident in presenting treatment and discussing financial arrangements

Detail-oriented, organized, and able to multitask

Passionate about patient education and wellness

Comfortable using dental software systems (training provided if needed)

Bilingual (English/Spanish) is a plus, but not required

Why Join Us?

Supportive and team-oriented work environment

Opportunities for growth and continuing education

Meaningful work improving patients’ health and confidence