Privacy Policy

Effective Date: May 13, 2026.

Cloud Dentistry, LLC (“Company,” “we,” “us,” or “our”) provides this Privacy Policy to describe our policies and procedures regarding the collection, use, disclosure, and retention of information through www.CloudDentistry.com (the “Site”), the mobile applications entitled “Cloud Dentistry” available for download from the iOS App Store and Google Play, and any other websites, features, applications, widgets, or online services that are owned or controlled by Company and that post a link to this Privacy Policy (collectively, the “Service”), as well as any information Company collects offline in connection with the Service. Note that we may combine information collected through the Service with information collected offline or from other sources as described below.

By accessing or using the Service, you consent to the information collection, disclosure and use practices described in this Privacy Policy. Please also review our Terms of Service, which governs your use of the Service.

1. INFORMATION COLLECTION

The Service is a marketplace platform generally used by: (a) “Offices” (including dental offices, dental service organizations (“DSOs”), staffing agencies, or other businesses and their authorized administrators) that use the Service to request or book dental services; and (b) “Providers” (including individual professionals and professional entities) that use the Service to offer or perform services for Offices. If you provide information to us about another person or entity (for example, if you create or manage an Office account on behalf of an employer or client), you represent that you have the authority to do so and to provide the information to us.

Information You Provide to Us

• Personal Information: In the course of using the Service (whether as an Office or Provider), we may require or otherwise collect information that identifies you (or the business or organization you represent) and can be used to contact or identify you (“Personal Information”). Examples include name, business name, email address, postal address, phone number, and account credentials.
• Payment Information: If you use the Service to make or receive payments, we (and our payment processors) may collect payment-related information, such as a credit card number or other financial account information and billing address.
• Identity Verification and Eligibility Information: We may collect information to validate identity, confirm eligibility to use the Service, or comply with legal obligations (for example, tax reporting). Depending on your role and circumstances, this may include date of birth, taxpayer identification number, government-issued identification information, profile photographs, professional credentials (such as licenses and certifications), and results of screening or background checks obtained from third-party service providers. When we obtain screening or background check results from third parties, we may receive a status indicator (for example, “clear”/“not clear”) and related metadata; we do not necessarily receive or share the full underlying report with other users.
• Communication and Support: If you contact us (for example, by email, phone, or support ticket), we may collect the content of your communications and information you provide. The Service may also enable messaging among users (for example, between an Office and a Provider, or between Company administrators and users). We may access, review, and retain these communications to provide the Service, provide support, address safety, fraud, trust and integrity, and comply with legal obligations.
• General Audience Service: The Service is intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than 18 and believe Company has collected Personal Information from your child, please contact us at legal@CloudDentistry.com.
• Non-Identifying Information/Usernames: We also may collect other information, such as ZIP code, demographic data, and information regarding your use of the Service (“Non-Identifying Information”). We may aggregate information collected from users. Usernames (and certain profile display information) may be public through the Service and viewable by other users.
• Combination of Personal and Non-Identifying Information: Certain Non-Identifying Information may be considered Personal Information if combined with other identifiers that enable you to be identified. We may combine your Personal Information with Non-Identifying Information and will treat the combined information as Personal Information.

Information Received from Third Parties

We may receive information about you from third parties. For example, third-party service providers may provide identity verification and screening information, fraud prevention signals, analytics information, or information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine information received from third parties with information we collect through the Service, we will treat the combined information as described in this Privacy Policy.

Information Collected Automatically

We and our third-party service providers (including analytics, advertising, and security providers) may automatically collect certain information when you access or interact with the Service. This information may include browser and operating system information, referring URLs, search terms that led you to the Service, pages viewed, links clicked, dates/times of access, and other similar usage information.

We may also collect the Internet Protocol (“IP”) address and/or other unique device identifiers (“Device Identifiers”) for devices used to access the Service. Some mobile service providers or device settings may provide approximate location information.

The technologies we use for automatic collection may include cookies (persistent and session), local storage (including similar technologies), web beacons/tracking pixels, and embedded scripts. You can control cookies and certain tracking technologies through your browser settings and, where available, through our cookie or tracking preference tools; however, disabling cookies may affect Service functionality.

Behavioral Analytics, Heatmaps, and Session Replay.

We may use behavioral analytics tools, such as Contentsquare/Hotjar, to help us understand how users interact with the Service and to improve usability, performance, and user experience. These tools may collect information about your interactions with the Service, such as pages viewed, clicks, taps, scrolling activity, mouse movements, navigation paths, session duration, device and browser information, referring URLs, approximate location derived from IP address, and similar usage and technical information. These tools may create heatmaps, session replays, or other visual or analytical reports based on user interactions. We configure these tools to limit the collection of personal information where feasible, including through masking, suppression, or similar controls for sensitive fields or content. These tools may use cookies, scripts, or similar technologies. You may be able to limit certain tracking by adjusting your browser or device settings or by using privacy controls made available by your browser or applicable third parties.

2. USE OF INFORMATION

We use information we collect (including Personal Information) to:

• Provide, operate, maintain, and improve the Service;
• Create and manage user accounts and profiles;
• Facilitate matching, bookings, communications, and payments between Offices and Providers;
• Provide customer service and respond to requests, questions, and feedback;
• Verify identity, eligibility, and professional credentials and help maintain the safety, integrity, and security of the Service;
• Analyze how users interact with the Service, including through behavioral analytics, heatmaps, session replay, and similar tools, to improve usability, functionality, performance, and user experience;
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, and other harmful activity;
• Send administrative information, service updates, security alerts, and support messages;
• Send marketing communications and promotional materials (subject to your choices where required by law);
• Comply with legal obligations, resolve disputes, and enforce agreements; and
• For other purposes described at the time of collection or with your consent.

3. DISCLOSURE OF INFORMATION

We may disclose information we collect (including Personal Information) as follows:

A. With Other Users. If you are a Provider, certain profile information (such as your name, photo, professional credentials, availability, and other information you choose to provide) may be shared with Offices through the Service. If you are an Office, certain information about your business and booking requests may be shared with Providers. Information shared through user-to-user messaging may be visible to the participants in that conversation.

B. Service Providers. We may disclose information to third-party vendors, consultants, and other service providers that perform services on our behalf, such as hosting, behavioral analytics, heatmaps, session replay, product analytics, payment processing, customer support, identity verification, screening or background checks, communications tools, and security services.

C. Advertising and Analytics Partners. We may share certain information with third-party advertising and analytics providers (for example, device identifiers, IP addresses, and usage data) to measure and improve the Service, deliver advertising, and evaluate campaigns, subject to your choices and applicable law.

D. Legal and Safety. We may disclose information if we believe disclosure is necessary to: (i) comply with a legal obligation, request, or process; (ii) protect the rights, property, or safety of Company, users, or others; (iii) prevent, investigate, or respond to fraud, security issues, or other harmful activity; or (iv) enforce our agreements and policies.

E. Business Transfers. We may disclose and transfer information in connection with any merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction or proceeding.

F. With Your Consent. We may disclose information with your consent or at your direction.

4. PAYMENT PROCESSING

Payment transactions may be processed by third-party payment processors. We do not control and are not responsible for third-party payment processors’ privacy practices. Payment processors may collect information about you directly (such as credit card information), and their collection and use of such information is governed by their own privacy policies.

5. SECURITY

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. DATA RETENTION

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain information as needed to comply with legal obligations, resolve disputes, and enforce agreements.

7. YOUR CHOICES

A. Account Information. You may review and update certain account information through your account settings or by contacting us.

B. Marketing Communications. You may opt out of marketing emails by following the unsubscribe instructions in those emails. Even if you opt out of marketing communications, we may still send you service-related or administrative messages.

C. Cookies and Tracking Technologies. You can control cookies through your browser settings and other tools made available by your browser or device. You may also be able to use industry opt-out tools or privacy signals, such as Global Privacy Control, where supported by your browser and where required by applicable law. Disabling cookies or blocking certain tracking technologies may affect Service functionality.

8. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

9. INTERNATIONAL USERS

If you access the Service from outside the United States, please note that your information may be processed and stored in the United States and other jurisdictions where we or our service providers operate. Those jurisdictions may not provide the same level of data protection as your home country.

10. NEVADA RESIDENTS

Nevada law permits Nevada residents to opt out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. However, Nevada residents may submit an opt-out request by emailing legal@CloudDentistry.com.

11. COLORADO, CONNECTICUT, UTAH, AND VIRGINIA RESIDENTS

Residents of certain U.S. states may have additional privacy rights, which may include the right to access, delete, correct, or obtain a copy of certain personal data, and the right to opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. These rights may be subject to limitations and exceptions under applicable law.

To exercise these rights, please contact us using the information in Section 14. Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control or other universal opt-out mechanisms, for browsers or devices that support them.

12. CALIFORNIA PRIVACY RIGHTS

This section applies to California residents and supplements the information in this Privacy Policy. It describes our practices regarding “personal information” as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”).

A. Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information about California residents:

• Identifiers (e.g., name, email address, phone number, IP address, account credentials);
• Personal information categories listed in California Customer Records (e.g., name, address, phone number, payment information);
• Characteristics of protected classifications (e.g., demographic information you choose to provide);
• Commercial information (e.g., transactions, booking history);
• Internet or other electronic network activity information (e.g., browsing or usage data);
• Geolocation data (approximate location derived from IP address or device settings);
• Professional or employment-related information (e.g., licenses, certifications, credentials, employment history where provided);
• Sensitive personal information (as defined by the CCPA) (e.g., government ID numbers, precise geolocation, or other sensitive data, if collected), which we collect and use only as necessary to provide the Service, comply with law, and maintain security.

B. Sources of Personal Information

We collect personal information from: (i) you; (ii) other users (for example, when an Office provides information about a Provider or vice versa); (iii) service providers (including identity verification and screening providers); and (iv) automatically through your use of the Service.

C. Purposes for Collection and Use

We collect and use personal information for the business and commercial purposes described in Section 2 above.

D. Disclosures of Personal Information

In the past 12 months, we may have disclosed personal information to the categories of recipients described in Section 3 (e.g., other users, service providers, advertising/analytics partners, and for legal and safety purposes).

E. Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration. However, we may “share” personal information, as defined by the CCPA, if we use third-party advertising cookies, pixels, tags, SDKs, or similar technologies to measure advertising, deliver targeted advertising, or conduct cross-context behavioral advertising, including through advertising partners such as Meta, Instagram, or similar platforms. The categories of personal information that may be shared for these purposes include identifiers, internet or other electronic network activity information, commercial information, geolocation data derived from IP address or device settings, and inferences drawn from the foregoing.

California residents may opt out of the sale or sharing of personal information by contacting us at service@CloudDentistry.com or by using a recognized opt-out preference signal, such as Global Privacy Control, where supported and where required by applicable law.

F. Your CCPA Rights

Subject to certain exceptions, California residents have the right to: (1) know the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and disclosures; (2) request deletion of personal information; (3) correct inaccurate personal information; (4) opt out of the sale or sharing of personal information; (5) limit the use and disclosure of sensitive personal information (where applicable); and (6) not be discriminated against for exercising your rights.

G. How to Submit a Request

You (or your authorized agent) may submit a request by emailing service@CloudDentistry.com or by contacting us at the information in Section 15. We will take reasonable steps to verify your identity before responding. If you use an authorized agent, we may require proof of the agent’s authority and may also require you to verify your identity directly.

H. Shine the Light

California’s “Shine the Light” law (California Civil Code Section 1798.83) permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email legal@CloudDentistry.com with “Your California Privacy Rights” in the subject line and include your name and mailing address.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be effective upon posting. If we make material changes, we will provide notice as required by law (for example, by posting a prominent notice through the Service and/or by email).

14. CONTACTING US

If you have any questions about this Privacy Policy, please contact us at service@CloudDentistry.com.